![]() Try these easy troubleshooting steps for iOS and Android. What if my push alerts aren’t coming through? You do not need an Internet connection or a cellular signal to generate these passcodes. Tap the icon in the Duo Mobile app to generate an authentication passcode. What if I don’t have a Wi-Fi connection or cellular reception? Why does the Duo Mobile app need to access my camera?ĭuo Mobile only accesses your camera when scanning a QR code during activation. We use this to help recommend security improvements to your device and you always are in control of whether or not you take action on these recommendations. The visibility Duo Mobile requires is to verify the security of your device, such as OS version, device encryption status, screen lock, etc. Lastly, Duo Mobile cannot remotely wipe your phone. Duo Mobile cannot read your emails, it cannot see your browser history, and it requires your permission to send you notifications. Duo Mobile has no access to change settings on your phone. This is roughly equivalent to loading one webpage on your smartphone.ĭoes installing the Duo Mobile app give up control of my phone? 500 pushes to your device will use 1 MB of data in total. The Duo Push screen displays detailed information about the application and source device that initiated the authentication request.Īlmost none.Duo Push uses cutting-edge end-to-end encryption that text message and phone calls can not provide encryption.Duo Push is as simple as approving a notification on your smart phone.Phone calls require answering the phone, listening to the recording, and using the dial pad to approve the login.Authenticating with a text message requires waiting to receive the text, reading a pass code, and then typing it in.Why is Duo Push the best authentication method? To use Duo Push, you will need to have the Duo Mobile app installed and activated. It’s quicker, easier, and more secure than receiving text messages or phone calls. ![]() If you have any questions or concerns, please contact the IT HelpDesk at 38.Duo Push is an authentication request you’ll receive as a notification on your smart phone. This is the new screen on the phone to enter the three-digit code: This is the screen employees currently see in the Duo app on their phone: This new method, a Duo 'Verified Push,' prevents approvals by accident or fatigue and enhances the security of the DSC login process. These same three digits will need to be manually entered in the smartphone app before being able to approve the Duo Push. Three numerical digits are generated for the login session and will be visible on your computer screen. The new Duo MFA experience will automatically redirect to an updated graphical interface that is hosted on after a successful login.Įmployees that have the Duo Mobile Authentication App installed on their smartphone and that utilize the “Duo Push” feature, will now see a similar prompt on their computer screen after login: The original Duo MFA experience featured a graphical interface that was embedded on the DSC single sign-on portal. View a video demonstration of the new behavior. The second change will only affect employees that have the Duo smartphone app installed and that utilize the Duo push notification feature. The first change will affect all employees and involves an updated Duo MFA graphical interface during login. Starting February 23rd, there will be two noticeable changes to the employee MFA experience. (You may have to login with your O365 DSC, account to view these videos) IMPORTANT NOTE - Coming Soon: ![]() Install the Outlook App available on Google Playīelow are how to videos for MFA and on how to accomplish the above for the mobile Android mail clients.Use your Mobile Device Web Browser to access. ![]() Please Note: for users who have MFA enabled and they are using an Android mobile device for email, the pre-installed mail client will stop working on their phone. Duo is the company that we have partnered with to provide this service. This will be required when logging into identified college systems. Here are some step by step guides to help you through setting and using MFA with DUO. Multi Factor Authentication (MFA) requires a user to authenticate their identity via a mobile phone, tablet or landline phone. For students please review the student MFA FAQ. NOTE: This applies to DSC employees only.
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